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Windows XP and Array Viewer

I have no problens to view CEQUAL-W2 results in profiles with array viewer, when using windows 98 or NT. When I use windows XP I can´t see these profiles. How can I solve this ?
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You may want to make sure you have the latest version ofhte array viewwer. Uninstall the array viewer, reinstall it and launch it once before running the model. The link below is for the latest version of the Array Viewer: http://h21007.www2.hp.com/dspp/tech/tech_TechDocumentDetailPage_IDX/1,1701,7038,00.html